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After Sales Service

Telenco distribution accompanies professionals all the way to customer satisfaction. We care to provide an optimal after-sales service in order to build long-lasting relationships with our customers, based on trust and respect.

To make sure our products meet your expectations, we have implemented an after-sales protocol. This procedure allow us to offer you a response within the shortest possible delay. For even faster times, you can register an after sales service request directly online. Please be advised that it is mandatory to indicate the following elements within your after sales request form:

  • Your invoice number or the order reference
  • The serial number of your product(s)
  • Failure(s) or fault(s) observed

Next, we will open an after-sales service file and send you a return slip. Following the reception, you can send back to us the product(s) by indicating whether the item(s) is/are covered by the contractual warranty of the provider.

If the warranty is applicable, repairs will be then made and product(s) will be returned to you without any additional fees.

In case the warranty does not apply, we will submit the product(s) to the provider’s expertise based on which we will send you a repair estimate. If you accept the quote, you must notify us about your agreement by sending us an order form with your company’s letterhead. Kindly note that for any refused estimate, a flat rate of 50 € except VAT will be applied at your expense.

Warning! In the absence of the return slip, all packages will be refused by our reception service. Any return of product(s) will be at your charge.

CLAIMS

All items ordered from Telenco distribution are checked and packed carefully by our staff. Despite all our efforts to provide you with the best possible services, errors or damages in transit can never be completely excluded. To save you precious time, claims relative to product non-conformity, late delivery, transport damage etc. can also be made online. Telenco distribution’s after-sales team will treat each of these claims with the greatest attention and will give you a response as soon as possible.

Please note that for transport damage claims ( broken, missing item/s ) and in order to be admissible to the carrier, it is IMPERATIVE to make reservations that can be quantified, qualified and characterized. Clear and precise reservations must be marked on the transport form so that your complaint can be taken into account by our quality department. Please consider that without these registered reservations, no complaint will be taken into consideration.