Since the coronavirus epidemic outbreak, Telenco Group took all the necessary preventive and protective measures, in accordance with the Government’s recommendations. The present situation prompts us to activate our Business Continuity Plan starting from 16th of March.
Our priority is to keep on responding to your requests by preserving our operational capacities, while also making every effort to guarantee the health of our employees and partners.
A dedicated crisis management team, - composed of members of the Management -, was formed. The team is piloting our action plan. Its role is to empower us to bring gradual answers and to prompt the decision-making process in the event of an expand of the epidemic by taking into account the new directives of the Government.
Besides hygiene and cleaning instructions, we have prepared a massive recourse to remote work for our operational teams, as well as a rotation for our non-eligible workforce from our production and logistics sites in order to ensure continuity of operation.
In order to preserve our employees’ health, we have temporarily suspended all professional travels of our teams and we encourage phone contact or videoconferences. We thank you in advance for offering them the warmest welcome in this exceptional context. Likewise, we suspend on a temporarily basis the welcoming of external visitors on our sites based in Moirans.
The commercial agencies of Telenco distribution are no longer open to the public. Thank you for placing your orders on our e-commerce websites. We will take care that the material will be delivered at the indicated address.
For the moment, our logistics sites still ensure the reception of carriers, with a predefined protection protocol in order to ensure the continuity of the service while limiting the risk of contamination. Please take note of the established measures and follow the instructions indicated at the entrance of the concerned sites.
These measures are likely to evolve rapidly. We apologize for the temporary inconvenience, consequence of an exceptional health situation.